The new CELUM Support Portal is the first stop if you experience problems or have any questions about a CELUM product, i.e., CELUM DAM, DAM extensions and connectors, or our new cloud product Workrooms. If you have feedback or suggestions to our products & processes please do not hesitate to use the support portal as well. We are looking forward to assist you and are excited to listen to your feedback.

CELUM Support Portal:

Ticketing System   ... submit tickets, i.e., issues, requests, feedback, etc.

Knowledge Base   ... access documentation, Q&A's, etc.

Ticketing System

  • Submit ticket, i.e., support request, bug, improvements, other question
  • Describe your request and upload attachments 
  • Discuss the issue with your support agent
  • Share the issue with one of your colleagues within your organization
  • Receive suggestions from the knowledge base before submitting your ticket 
  • See your previous tickets, or tickets that are shared within your organization (e.g., all tickets your colleagues submitted)

Knowledge Base

You must be a customer or CELUM partner to gain access to the knowledge base. After you sign up a new user please give us some time to run the verification process.

  • Area for customers + partners and dedicated area for partners only
  • Find product documentation (user guide, administrator guide, SDK, system requirements, etc.)
  • Browse the knowledge base
  • Receive suggestions from the knowledge base while submitting a ticket
  • Give feedback if a knowledge base article was helpful